Refund Policy

At SF Junk, your satisfaction is our priority. We stand behind our work and want you to be completely happy with our junk removal service.

If you're not satisfied with our service, please contact us within 24 hours and we'll work to make it right.

Refunds may be issued in the following circumstances:

• Service was not completed as agreed upon
• Items were not removed as specified in the quote
• Significant damage to your property was caused by our crew
• We failed to show up for a scheduled appointment without notice

Refunds are generally not available for:

• Services completed as quoted and agreed upon
• Changes of mind after service completion
• Items accidentally disposed of that were not clearly marked to keep
• Cancellations with less than 24 hours notice (trip fee may apply)

To request a refund:

• Contact us within 24 hours of service completion
• Provide your name, service date, and details of the issue
• Include photos if applicable (for damage claims)
• We will review your request and respond within 2 business days

Once approved:

• Credit card refunds are processed within 5-7 business days
• Refunds will be issued to the original payment method
• Partial refunds may be issued for partial service issues

For refund requests or questions about this policy, please contact us: